The Café Manager is responsible for overseeing the overall operations of the café, including staff management, customer service, sales performance, inventory control, cash management, and ensuring smooth day-to-day operations. The Café Manager is accountable for achieving revenue targets while maintaining the highest standards of service and profitability.
Key ResponsibilitiesOperations Management
- Manage the daily operations of the café.
- Ensure smooth coordination between kitchen and service teams.
- Monitor service quality and customer satisfaction.
- Ensure opening and closing procedures are followed correctly.
- Handle operational issues and customer complaints professionally.
Team Management
- Recruit, train, supervise, and motivate café staff.
- Prepare employee duty rosters and shift schedules.
- Conduct performance evaluations and provide feedback.
- Maintain discipline and professionalism among team members.
- Ensure proper grooming and uniform compliance.