Hiring Alert - IT Support Engineer (L1)
Position: IT Support Engineer (L1)
Department: IT
Experience: 1-2 Years
Location: Jaipur
Employment Type: Full time
Role Overview
We are looking for a customer-focused IT Support Engineer (L1) with hands-on experience in desktop support, Microsoft 365, Windows administration, hardware/software troubleshooting, and basic networking.
Key Responsibilities
Install, configure & troubleshoot desktops, laptops, printers and peripherals.
Manage Microsoft 365 users, licenses, Exchange Online, Teams, OneDrive & basic SharePoint.
Handle password resets, shared mailboxes, distribution groups & user permissions.
Install and troubleshoot Windows 10/11 and manage Active Directory / Microsoft Entra ID.
Log, prioritize and resolve support tickets within defined SLA timelines.
Troubleshoot hardware failures, software issues and endpoint security/antivirus.
Troubleshoot basic LAN, Wi-Fi, VPN, DNS, DHCP & TCP/IP issues.
Support user onboarding, offboarding, account creation and access management.
Maintain IT asset inventory, technical documentation,
SOPs & knowledge base articles.
Required Technical Skills
Windows 10 & Windows 11
Microsoft 365 Administration
Exchange Online & Microsoft Outlook
Microsoft Teams & OneDrive
SharePoint Online (Basic)
Active Directory & Microsoft Entra ID (Basic)
Desktop/Laptop & Printer Support
Hardware & Software Troubleshooting
Basic Networking - TCP/IP, DNS, DHCP, IP Addressing, Wi-Fi & VPN
Endpoint Security & Antivirus
ITSM/Ticketing Tools - ServiceNow, Freshservice, Jira, ManageEngine or similar
Remote Support Tools - AnyDesk, TeamViewer, Quick Assist
IT Asset Management & Technical Documentation
Educational Qualification
Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.
Preferred Certifications
Microsoft 365 Fundamentals (MS-900)
CompTIA A+
CompTIA Network+
Required Soft Skills
Excellent communication & interpersonal skills.
St
📌 IT Support Engineer (Jaipur)
🏢 Snehal
📍 Jaipur