JLL supports the Whole You, personally and professionally.

Transforming to the Workspace Team of the future

Commitment to deliver the best level of service every time through obsessive level of attention detail

Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workspace Experience team to allow for onward sharing with LOBs

Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean Workspace

Ensure there is a highly proactive, responsive, dynamic and agile team

Client/Stakeholder Management (in support of the Site lead)

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Leadership / Staff Management

Actively encourage an setting that supports teamwork, co-operation, service and performance excellence and personal success





Proactively manage the team to deliver Delight

Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Operations Management

Functional operational control to deliver excellence every time

Implement service tasks, procedures and policies and measure performance

Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered

Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services

Provide comprehensive Workspace management for the office premises

Implement and manage the change control process

Resolve user's complaints and concerns with solutions and follow up

Be able to resolve problems or improve operations

Implementation of service task, procedu

📌 Facility Manager (Thane)
🏢 JLL
📍 Thane