Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.

We take pride in being an employee-centric organization, offering comprehensive advantages and opportunities.
- About the Role:
The role involves proactive monitoring, handling alerts, managing incidents and service requests, and providing timely support to end users while ensuring adherence to defined SLAs. The NOC Technician collaborates closely with engineering, operations, and support teams to maintain system reliability, minimize downtime, and improve overall service quality.

Responsibilities:
- Monitor and maintain the health of network and system infrastructure through daily reviews and proactive checks




- Add or remove devices from monitoring tools based on operational requirements
- Track and report on the status, availability, and performance of all monitored systems
- Respond promptly to requests for onboarding new systems, devices, or services into monitoring
- Configure and manage monitoring tools, alerting mechanisms, and escalation workflows
- Log, categorize, prioritize, and manage incidents and service requests using ITSM/ticketing systems
- Act as the first point of contact for users, providing timely updates and support for service desk tickets
- Perform initial triage, troubleshooting, and resolution of Level 1 incidents and user-reported issues
- Escalate and route unresolved or complex issues to appropriate L2 teams, ensuring proper documentation and follow-through
- Track incidents and service requests through to closure while adhering to defined SLAs
- Troubleshoot network and infrastructure components including r

📌 Noc Technician (Bengaluru)
🏢 BETSOL
📍 Bengaluru