Key Responsibilities
- Act as the primary point of contact for clients and maintain strong, long-term relationships.
- Understand client requirements and ensure seamless delivery of e-commerce services.
- Coordinate with internal teams such as Marketplace Operations, Cataloging, Marketing, Content, and Finance to meet client expectations.
- Conduct regular client meetings, reviews, and performance discussions.
- Monitor client account performance and provide strategic recommendations for growth.
- Address client concerns, escalations, and service-related issues in a timely manner.
- Ensure high levels of customer satisfaction and retention.
- Prepare and share performance reports, sales updates, and project status reports with clients.
- Identify upselling and cross-selling opportunities within existing accounts.
- Track client feedback and work with relevant teams to improve service quality.
- Maintain accurate records of client communications and account activities in CRM systems.
- Support business development efforts by nurturing existing client relationships.

Pay: ₹25,000.00 - ₹40,000.00 per month

Advantages:
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (Jaipur)
🏢 Da AFK Ventures
📍 Jaipur