Key ResponsibilitiesFront Desk / Reception
- Welcome and attend walk-in customers professionally.
- Maintain visitor records and inform concerned staff.
- Handle incoming phone calls and transfer them to the appropriate department.
- Maintain a clean and organized reception area.
- Coordinate with sales and admin teams for customer assistance.
Telecalling
- Make outbound calls to potential customers for lead generation.
- Follow up on inquiries received from social media, WhatsApp, and other sources.
- Explain company products and services to customers.
- Maintain daily call records and customer databases.
- Schedule customer visits and share leads with the sales team.
- Achieve assigned calling and follow-up targets.