Prabal Motors Pvt. Ltd. _(Authorized Dealer of _BharatBenz_ _Commercial Vehicles)_
Location: Chandrapur, Maharashtra
Employment Type: Full time
Salary: ₹20,000 - ₹25,000 per month (Based on Experience)
About the Company
Prabal Motors Pvt. Ltd. is an authorized dealer of BharatBenz Commercial Vehicles, committed to delivering exceptional sales and after-sales service through customer-centric operations. We are looking for a dedicated Customer Relationship Executive (CRE) to strengthen our customer service team at our Chandrapur dealership.
Key Responsibilities
- Handle customer queries, complaints, and service requests professionally.
- Ensure timely follow-up with customers regarding vehicle service and feedback.
- Build and maintain strong customer relationships to enhance customer satisfaction.
- Coordinate with the Service, Sales, and Workshop teams for smooth customer support.
- Maintain customer records and update data in CRM and SAP software.
- Prepare daily, weekly, and monthly reports using Microsoft Excel.
- Conduct customer satisfaction (CSI) and follow-up calls.
- Ensure all customer interactions are handled as per company standards.
Eligibility Criteria
- Education: Graduate in any discipline (mandatory)
- Experience: 1-3 years of experience as a Customer Relationship Executive (CRE)
- Experience in the Automobile Industry will be preferred.
Required Skills:
- Excellent customer handling and relationship management skills.
- Good knowledge of Microsoft Excel.
- Working knowledge of SAP and CRM software.
- Strong communication skills in English, Hindi, and Marathi.
- Good interpersonal, coordination, and problem-solving abilities.
- Ability to work in a fast-paced environment.
What We Offer
- Salary:₹20,000 - ₹25,000 per month (Based on experience)
- Career growth opportunities with a leading BharatBenz dealership.
- Professional and supportive work environment.