Work From Office

What We Offer:
- Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP

What You’ll Be Doing:
- Understand customer’s reason to contact and attempt to provide solution following the specified
- guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus
- on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets
- based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal
- setting.
- Be flexible in an environment by championing and embracing change.

What We Expect You To Have:
- Be Flexible in working hours which is a must.




- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail.
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both
- mediums.
- solution for every customer.
- The ability to think on your feet in a fast-paced setting where messages over chat, call and
- Experience working as part of a collaborative team - we work together to make sure customers are
- able to use our products and services without any trouble and excellent experience is provided
- during every interaction.

Qualification Required:
- Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year’s age along with
- Excellent Oral & Written Communication skills can apply

Job Title
- Customer Service Representative

Department
- Operations

Reports to
- Ops - Team Leader

Pay Grade
- 3.33 LPA - 4.25 LPA (CTC)

Location
- Vadodara

📌 Customer Service Representative (Vadodara)
🏢 Etech Global Services
📍 Vadodara