19 Aug
|
Blue Yonder
|
Coimbatore
19 Aug
Blue Yonder
Coimbatore
This position is required to:
- Provide excellent customer experience and solution support to Blue Yonder customers with ownership, proactive and innovative approach
- Deliver high quality of service/operations and continuous improvement through outflow and recurrence prevention of incidents
- Own Tier 1/2 solution as required, enhance solution stability and service quality eventually enabling increase in customer consumption and adoption of the service
- consistently demonstrate customer centricity and relentless attitude to innovate through positive teamwork beyond his/her team
- builds and demonstrates high competency in product and domain, Azure & relevant tools and technologies, solution architecture etc.
- champion KCS and process improvements through lean methodology / automation
- Train/mentor team members to improve techno-functional capability of the team
a) Excellent customer experience and solution support to Blue Yonder Customers with cutting-edge/proactive approach and customer value creation
- Delivers excellent customer experience by resolving customer issues mostly of high complexity.
- Owns customer solution for Tier 1/2 customers.
- Early engagement in implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.
- Positively collaborates with TAM and supports consumption/adoption improvement plans
- Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness
- Early engagement in Tier 1/2 customer implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.
- Ensures adherence to SLA/SLO, quality standards and practices
- Champions high quality of service/operations and continuous improvement within the team
- Implements monitoring and diagnostics practices and procedures
- Continuously improves solution stability by early detection and resolution as well as outflow and recurren
📌 Support Engineer 2 (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore