JLL supports the Whole You, personally and professionally.
Role Overview
Create and monitor work orders in facility management software and coordinate with function leads for timely closing.
Track SLA adherence for facility support tickets and escalate unresolved issues when required.
Education
Graduate in any discipline.
Experience
1-3 years of experience in facility helpdesk and handling safety and governance for employee transport.
Proficiency in MS Excel and ticketing platforms such as ServiceNow or Corrigo.
Familiarity with GPS tracking systems and telematics dashboards and facility helpdesk tools.
Strong verbal and written communication skills.
Excellent listening and problem-solving abilities.
Ability to remain calm and effective in high-pressure situations.
Willingness to work in 24x7 rotational shifts, including weekends and night shifts.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness,
so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading qualified services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our su
📌 Operation Command Centre (Pune)
🏢 JLL
📍 Pune