Job Title

Virtual Desktop Infrastructure Engineer - Officer

Role Summary & Role Description

Job Summary

What you will be responsible for

As part of the global Citrix support team for Azure, XenDesktop and XenApp environments, you will:
- Support the team globally across AMER, APAC and EMEA during the EMEA time zone.
- Subject matter expertise across all areas of Citrix Service Delivery, including service management, incident, problem and change management, as well as playing a key role in ensuring the highest level of operational service delivery.
- Regular reporting on availability & capacity status and action to progress any potential deficiencies.
- Maintain a proactive approach to operational and service issues, with a focus on prevention rather than fix to ensure SLA's and service excellence are managed and maintained.
- Upholding structured operations methodology for consistent global service delivery and security, aligned with enterprise standards.
- Working with managed service providers and vendors to enhance end user experience and oversee performance governance.




- Supporting vulnerability management, coordinating cross-functional remediation aligning EUC platforms.

Core/Must have skills

Experience
- 5+ years of IT Infrastructure experience.
- 3+ years supporting enterprise Citrix XenDesktop and XenApp platforms.
- Experience managing globally distributed larger environments.

Security, Compliance & Risk Management
- Ensure compliance with enterprise security standards and regulatory requirements.
- Manage vulnerability remediation, patch management, and security hardening initiatives.
- Participate in audit reviews and risk assessments.

Incident, Problem & Change Management
- Help to manage Major Incident response and service recovery activities.
- Conduct root cause analysis and drives permanent corrective actions.
- Participate in CAB reviews and change governance processes.
- Improve operational resilience through automation and process optimiz

📌 Virtual Desktop Infrastructure Engineer (Bengaluru)
🏢 State Street
📍 Bengaluru