Work From Office

What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition

What You’ll Be Doing:
Case Management & Recovery
- Handle recovery tickets generated from multiple sources, including fraud reviews, alerts, RDRs, and chargebacks
- Ensure timely follow-ups to maximize waiver approval and recovery outcomes

Supplier Communication
- Initiate outbound calls to suppliers to discuss recovery cases and negotiate waivers
- Maintain skilled and effective communication with external stakeholders

Documentation & Tracking
- Accurately document all interactions, outcomes, and waiver decisions in the ticketing system
- Update recovery status, financial adjustments, and transaction details in tracking tools
- Ensure records are complete, audit-ready, and compliant with internal standards

Productivity & Quality
- Manage daily workloads consisting of new cases and follow-ups




- Meet defined productivity targets while maintaining high documentation accuracy
- Adhere to SLAs, quality benchmarks, and compliance requirements

What We Expect You to Have:
Experience
- 0-1 years of experience in recovery, fraud operations, chargebacks, disputes, risk, or payments operations
- Experience handling supplier or merchant communication is preferred

Skills
- Strong verbal and written communication skills
- Ability to manage high-volume queues with structured follow-ups
- Good analytical and problem-solving skills
- High attention to detail and documentation accuracy
- Comfortable working with ticketing systems, spreadsheets, and internal tools

Job Title
- Risk Analyst I - Recovery

Department
- Operations

Reports to
- Lead Risk Analyst

Pay Grade
- 25k - 35k / month

Location
- Vadodara

📌 Risk Analyst I (Vadodara)
🏢 Etech Global Services
📍 Vadodara