Hyderabad, Telangana

Job Summary

Commerce Functional Responsibilities

Implement and support D365 Commerce modules:
MPOS / CPOS

Store Operations

Commerce Headquarters

Pricing, discounts, promotions, returns

Configure stores, registers, devices, workers, payment methods, and retail hierarchies.

Support SOD/EOD, statement posting, cash and shift reconciliation.

Work closely with business users and store operations teams.

Provide L2/L3 support, RCA, and continuous improvement recommendations.

Must have worked in 2-3 Retail support projects

Integration Responsibilities

Work on Global ERP (D365 F&O;) Local ERP / third‑party system integrations.

Support integrations such as:
Masters data integrations

Pricing and reference data exchange

Handle integration testing, UAT coordination, and production support.

Prepare FRD, FDD, integration mapping documents, and SOPs.

Provide L2/L3 production support, root cause analysis, and reprocessing support.

Positive to Have

Experience with, POS peripherals,



and payment integrations.

Microsoft Dynamics Commerce certification.

Key Responsibilities

1. To develop and deliver ,detailed solutions through consulting project activities

2. To perform qualitative and/or quantitative analyses to assist in the identification of client issues and the development of client-specific solutions

3. To coordinate with Internal and external stakeholders to ensure effective deliver of client specific solution

4. To design,structure and deliver reports and presentations that are appropriate to the characteristics or needs of the audience

5. To cultivate successful customer relationships
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📌 Lead Consultant(Product/domain) (Hyderabad)
🏢 HCLTech
📍 Hyderabad