Work From Office

What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP

WHAT YOU’LL BE DOING:
- Process Development & Optimization: Take accountability of campaign audit from launch to smooth running of audits, sending out periodical reports, daily feedback etc.
- Communication across Department: Will interact with PI to launch the audit process for new campaigns assigned by Insights Leader/Sr. Insights Leader. Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
- Quality Assurance Oversight: Design Audit Forms, get it approved by Ops and Client and place it online in QEval. Initiate MI/BI studies as and when required. Take initiatives for process improvement.
- Data Analysis & Reporting: Conduct regular analysis of QA metrics, trends, and performance data,



prepare reports for senior leadership and provide actionable insights to improve service quality.
- Coaching & Feedback: Provide constructive feedback and coaching to agents based on QA evaluations, helping them improve their performance and customer interactions.
- Training: Train and develop new Analysts and/or Lead Analysts, ensuring they are equipped with the knowledge and tools to evaluate and support agents effectively.
- Cross-Department Collaboration: Work closely with team leaders, supervisors, and other departments to ensure QA findings are addressed and best practices are integrated into daily operations.
- Develop QA Standards: Establish and maintain transparent quality standards, ensuring they align with the company’s customer service goals and objectives.
- Process related activities: Understand the SLA of the campaigns in terms of QA support and ensure that those are met. Initiate MI/BI studies as and when necessary.
- Meetings & Calibrations: This includes internal and exte

📌 Assistant Quality Manager- (Vadodara)
🏢 Etech Global Services
📍 Vadodara