You will play a key role in ensuring robust system performance, driving quality assurance initiatives, and leading a team to deliver continuous improvement across both support and QA functions.
- Key Responsibilities:
- Lead and manage QA & support teams to ensure timely resolution of infrastructure issues and high-quality software delivery.
- Oversee day-to-day operations, including incident management, root cause analysis, and execution of test plans and scripts.
- Implement and optimize ITIL best practices for incident, problem, and change management.
- Design, develop, and maintain automation scripts and test cases using Python to support both infrastructure and QA needs.
- Utilize SQL for data validation, test data creation, and troubleshooting across systems.
- Leverage Large Language Models (LLMs) and AI tools to automate support processes and facilitate knowledge base creation.
- Collaborate with cross-functional teams to drive process improvements and establish QA best practices within support operations.




- Analyze requirements and ensure comprehensive test coverage while maintaining optimal system performance.
- Communicate effectively with stakeholders, providing status updates and reporting on incident and QA metrics.
- Provide regular updates and reporting on incident resolution, QA metrics, and process improvements to stakeholders.
- Mentor junior team members, fostering a culture of excellence, learning, and knowledge sharing.
- Drive initiatives for process automation, knowledge base creation, and continuous improvement for both support and QA functions.
- Qualifications & Skills:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
- 8-12 years of experience in infrastructure support and QA testing roles.
- Proficient in Python scripting for automation and process optimization.
- Robust SQL skills for test data management and issue analysis.
- Demonstrated experience in both functional and automation QA test

📌 Ai/ml Engineer (Hyderabad)
🏢 State Street
📍 Hyderabad