Key Responsibilities
- Respond to student enquiries via Live Chat, WhatsApp, and social media platforms.
- Provide accurate information about courses, admissions, scholarships, and career opportunities.
- Collect, qualify, and update lead details in the CRM system.
- Schedule counselling calls and coordinate with the Admissions Team.
- Maintain high chat response quality and customer satisfaction.
- Follow up with prospective students through chat to improve conversions.
- Achieve daily chat response, lead generation, and conversion targets.
- Ensure timely and skilled communication with all prospective learners.
Eligibility
- Any Degree / Final Year students can apply.
- Freshers are welcome.
Required Skills:
- Good written and spoken English.
- Typing speed: Minimum 35-40 WPM.
- Basic knowledge of MS Office (Excel and Word).
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and willingness to learn.
Preferred Skills
- Experience with WhatsApp Business, Live Chat, or CRM platforms is an added advantage.
- Basic knowledge of customer service and online communication.
Additional Qualification
Work Location: IBIS Academy Corporate Office, Thrissur.
Pay: ₹7,864.17 - ₹12,718.83 per month
Work Location: In person
📌 Chat Intern (Thrissur)
🏢 Ibis academy (www.ibisacademy.in)
📍 Thrissur
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