Key Responsibilities
- Lead and supervise the customer support team.
- Allocate and monitor daily support tickets.
- Resolve complex customer queries and provide technical guidance.
- Track team performance and customer satisfaction.
- Maintain CRM and support records.
- Coordinate with Sales, Accounts, and Technical teams.
- Conduct team training and performance reviews.
- Ensure compliance with service standards and company policies.
Requirements:
- Bachelor's degree in Commerce (B.Com), Business Administration (BBA), or a related field.
- Minimum 2 of experience in Tally with team handling experience.
- Solid knowledge of Tally Prime, GST, Accounting, TDS, and statutory compliance.
- Proficiency in MS Excel, Word, and Outlook.
- Excellent communication skills in English, Hindi, and Bengali.
- Strong leadership, planning, and customer service skills.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
📌 Customer Support Team Leader (Kolkata)
🏢 Work Benches Technologies
📍 Kolkata
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