:
Education Qualification:
- Engineer - B.E / B.Tech / MCA
- Skills:
- Tertiary -> Behavioral | Aptitude | Communication | 4 - Advanced- Tertiary -> Behavioral | Aptitude | Leadership Skills | 4 - Advanced
- Certification:
- Technology | Certifications in Project Management | PMI Project Management Professional (PMP)- Details:
- Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates.-
- Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrade equipment when necessary and monitor and maintaining/reduce the queue size.
- Resolving Technical issues at level 1(Incident and Service request)

Hardware and Software Management: - Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports.- Providing Current Desktop Installation and Software Installation Reports,



make team members aware of any changes or scheduled activities so that effective follow up is possible.
- Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports.
- Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever needed.
- Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities.

Process Compliance: - Gather information from vendor and customer and update the tickets regularly as per the defined process.- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report),
- Following the various Escalation Matrix (Vendor, Internal and Customer defined), ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets f

📌 Senior Executive (Bengaluru)
🏢 Microland
📍 Bengaluru