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Job Overview:
The Conversational AI team is seeking a results-oriented Product Manager to help own the product strategy, roadmap, and execution for our Chat Agent Desktop. This individual will be passionate about creating best-in-class tools and experiences for our contact center agents.

The Product Manager will work closely with the Chat Agent Operations team to understand their needs and pain points. They will partner with our strategic chat/chatbot vendor to prioritize and deliver updates, enhancements, and new features for the agent desktop platform. This role involves deep collaboration with internal engineering teams, data and analytics partners, and risk management stakeholders to ensure the platform is robust, efficient, and compliant.





This individual will be instrumental in shaping the tools our agents use every day, directly impacting their efficiency and the quality of service provided to our customers.

Responsibilities:
- Stakeholder & Vendor Management:
- Collaborate closely with the Chat Agent Operations team to gather requirements, define needs, and ensure the agent desktop platform supports their goals.
- Act as the primary product owner in the relationship with our chat/chatbot platform vendor, managing the backlog, prioritizing updates, and communicating business needs.
- Partner with internal Citi engineering and DevOps teams to manage platform integrations and dependencies provided by the vendor.
- Product & Feature Development:
- Assist in developing and maintaining the product roadmap and strategy for the Chat Agent Desktop.
- Define business and platform use cases, create detailed user stories, and document requirements for new features and enhancements.
- Host

📌 Technology Product Management Senior Analyst (Chennai)
🏢 Citi
📍 Chennai