AVEVA is creating software trusted by over 90% of leading industrial companies.

Job Title: Technical Support Engineer I
Location: Hyderabad
Reports to: Technical Support Manager, Hyderabad
Department: CS - Technical Support

Job Purpose

The role will primarily serve as Level 1 / Level 2 support for a portfolio of AVEVA products used across industrial engineering, operations, and asset management domains.

Key Responsibilities- Provide robust technical expertise in Cloud Applications, Licensing, Networking, and Hosting technologies, along with AVEVA industrial software solutions such as AVEVA E3D, AVEVA P&ID;, AVEVA Diagrams, AVEVA Unified Engineering on CONNECT, AVEVA System Platform, InTouch OMI, AVEVA PI System, AVEVA Asset Information Management (AIM), and AVEVA NET.
- Deliver L1 and L2 technical support for the above AVEVA products, including user assistance, issue triage, root cause analysis, and resolution or escalation as required.
- Monitor and respond to automated alerts, performing corrective actions or escalating as per defined procedures.
- Manage support queues,



ensuring timely resolution and proactive communication with customers.
- Collaborate with regional and global teams for effective escalation and resolution of product
- and platform-related issues.
- Work closely with fulfillment teams to address AVEVA licensing concerns, activations, renewals, and updates.
- Partner with product development teams on upcoming releases and known issues to ensure seamless implementation and customer readiness.
- Deliver support aligned with industry best practices and AVEVA support standards.
- Document operational procedures and create knowledge base articles related to AVEVA products, cloud services, and common customer issues for continuous improvement.
- Contribute to process optimization and service excellence initiatives within the support organization.

Functional Competencies
- Proven experience in a technical support environment, preferably in a global s

📌 Technical Support Engineer I (Hyderabad)
🏢 Aveva
📍 Hyderabad