Customer Care Representative - Fabpad

Location: Hyderabad
Employment Type: Full-Time

About Fabpad

Fabpad is a fast-growing sustainable personal hygiene brand offering reusable and eco-friendly solutions for periods, bladder leaks, postpartum recovery, and everyday comfort. We are committed to providing innovative products and exceptional customer experiences.

Position Overview

Key Responsibilities

Customer Support
- Assist customers with product selection, sizing, order status, usage instructions, and care guidelines.
- Resolve customer concerns professionally and efficiently.

COD Verification
- Verify Cash on Delivery (COD) orders through outbound calls.
- Confirm customer details, delivery address, and purchase intent.
- Identify and prevent fake, duplicate, or fraudulent orders.

Returns, Exchanges & Replacements
- Process customer requests for returns, exchanges, and replacements.
- Coordinate reverse pickups and replacement shipments.
- Ensure timely resolution of customer issues according to company policies.




- Maintain accurate records of all return and exchange cases.

Order & Logistics Management
- Track orders and shipments.
- Coordinate with courier and logistics partners to resolve delivery issues.
- Update customers regarding shipment status and expected timelines.

Customer Retention
- Deliver outstanding customer service to build trust and loyalty.
- Follow up with customers to ensure complete satisfaction.
- Collect customer feedback and report recurring issues.

CRM & Reporting
- Maintain customer records in CRM systems.
- Document all customer interactions and resolutions.
- Generate daily and weekly customer service reports.

Qualifications
- Graduate in any discipline.
- 1-3 years of experience in customer service, customer support, telecalling, or e-commerce operations.
- Excellent communication skills in English, Hindi, and Telugu.:
- Robust customer handling and problem-solving skills.
- Basic knowledge of Excel, Google Sheets, and CRM

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