Job Description - Front Desk Receptionist

Position: Front Desk Receptionist
Department: Front Office
Location: Dr. Rane Hospital Pvt. Ltd., Chembur, Mumbai

Job Summary

The Front Desk Receptionist is the first point of contact for patients and visitors. The role involves welcoming patients, managing appointments, handling registrations, coordinating with clinical departments, processing billing-related activities, maintaining records, and ensuring a smooth patient experience while complying with NABH standards.

Key ResponsibilitiesPatient Registration & Reception
- Welcome patients and visitors courteously.
- Register recent patients and update existing patient records.
- Verify patient identity and demographic details.
- Guide patients to the appropriate department or consultant.
- Ensure accurate collection of patient information.

Appointment Management
- Schedule, confirm, reschedule, and cancel appointments.
- Coordinate appointments with consultants and diagnostic departments.
- Manage OPD appointment registers/software.
- Inform patients regarding waiting time or delays.





Telephone & Communication
- Answer incoming telephone calls professionally.
- Respond to patient inquiries and direct calls appropriately.
- Coordinate communication between patients, doctors, nursing staff, and other departments.
- Maintain proper telephone etiquette at all times.

Billing & Payment Support
- Generate OPD registration slips and invoices.
- Collect consultation and investigation charges.
- Issue receipts for payments received.
- Coordinate with the billing department for insurance, CGHS, MJPJAY, PMJAY, and corporate patients.
- Balance daily cash collections and submit reports.

Medical Records
- Maintain confidentiality of patient information.
- Ensure proper filing of OPD documents.
- Coordinate with the Medical Records Department (MRD) whenever required.
- Maintain patient registration registers as per hospital policy.

Patient Guidance
- Assist patients regarding hospita

📌 Front Desk Receptionist (Chembur)
🏢 Rane Hospital
📍 Chembur