Responsibility for the sourcing, onboarding, scheduling, and coordination of Field Service Engineers working on behalf of ESP on USA based contracts utilizing the Field Nation platform. In addition, the role will also include generating, publishing, and managing the reports for all work undertaken through the Field Nation platform.
What will you do?
- Identifying talent pools of Field Service Engineers to ensure coverage for all contracts whereby ESP require an FSE to attend the customer’s site
- Co-ordinate the provision of contractors to attend dispatch tickets in North America utilizing Field Nation.
- Scheduling Engineers to ensure sufficient resources are always available, to include all planned and emergency absence.
- Act as a point of contact to advise on administrative/procedural/system related queries and in addition help to facilitate the resolution of any matters that requires input from other departments.
- Review invoices in conjunction with the Service Delivery Managers to ensure accuracy of billed vs. actual costs incurred.




- Excellent verbal and written communication skills
- At least 2/3 years’ experience in a customer facing / customer service role, with an IT background for role holder to perform fully and effectively in the job
- High level of proficiency using IT systems preferably workforce management systems and call management systems (ServiceNow).
- Ability to manage time sensitive matters and resolve issues through to completion.
- Self-motivated with a willingness to learn and adapt to any new change or situation
- Process driven with the ability to be innovative.
- Excellent inter-personal skills; ability to communicate with customers at all levels

If you are.
Motivated to develop your career in Service Desk, supported by a robust learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.
What we will offer:
Personal & Professional

📌 Field Dispatch Admininstrator (Pune)
🏢 ESP Global Services
📍 Pune