The Job Profile:
- The job offers an immensely challenging but equally rewarding opportunity to develop oneself in a holistic system thinking approach and develop the convincing and change management skills that are so essential to bring about a tectonic shift in the client organization. He/she will work closely with their peers at SSA and the leadership/middle management team of client organizations.

Key Result Areas: (KRAs)
- Presales scoping & diagnostic studies.
- Project management.
- Client relationship management
- Service delivery
- Analytical work for process study & design
- Execution of improvement projects handholding.

Accountability:
- Delivery timeline as per project plan
- Delivering client commitments
- Client relationship
- Collection

Key Performance Indicators
- CSI - Customer satisfaction index
- Value growth from partnering with clients - Number of times of initial order value and

cumulative revenue generated from the same customer.




- Results achieved as committed to clients (Financial & non-financial)
- Excellent communication skills
- Ability to build client relationships
- Robust Statistical / analytical skills
- Highly determined and committed to goals
- Positive outlook
- Willing to travel extensively

Educational Qualification:
- Graduate in Mechanical / Chemical and other relevant field
- MBA preferred

Location: Mumbai

Professional Qualification: (preferred)
- Certified Six Sigma Green Belt
- Exposure to Lean Tools
- Exposure to Business Excellence framework

Experience:
- Overall, 5 to 8 years of work experience
- 4-6 years of experience in a professional Manufacturing Company
- Exposure to Process Management/ Business Excellence and Operational Excellence (preferred)

Pay: ₹48,000.00 - ₹65,000.00 per month

Work Location: In person

📌 Project Lead (Mumbai)
🏢 Crossword Solutions
📍 Mumbai