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Responsibilities:_

1. Excellent communication skills in English with Proficient knowledge in ITIL Process.

2. Should be responsible for coordinating with the L1 & L2 desktop support calls till closure as per the SOP. If, SOP not available, need to create SOP.

3. Tracking and monitoring regular tickets assigned to the engineers. FCR coordination.

4. Achievement of SLA.

5. Calls should be handled as per guidelines and SOP at site. Ensure all SOP's have been read and understood.

6. Should be responsible for BAU Operations for EUS support, Daily Activities, report creation and submission.

7. Employee should be soft spoken, best listener & interacts positively with various people in different situations. Works cooperatively and effectively with others to achieve desired goals

8. In case of urgency or any critical task,



your support is expected beyond the timeline.

Job Types: Full-time, Permanent

Pay: ₹325,000.00 - ₹360,000.00 per year

Advantages:
- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Education:
- Bachelor's (preferred)

Experience:
- total work in IT Support: 5 years (required)

Language:
- Hindi (preferred)
- English (preferred)

License/Certification:
- ITIL Certification (required)
- MCSE (required)

Location:
- Muri, Jharkhand (required)

Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
- Day Shift (preferred)

Work Location: In person

📌 Sr. Customer Support Executive (Muri)
🏢 Allied Digital Services
📍 Muri