JLL supports the Whole You, personally and professionally.
Facility Executive
- Soft Services
What this job involves
Delivery of Client Satisfaction
- Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables..
- Provide all administrative support to the Facilities Management team at the assigned location
- To ensure timely and accurate completion of FM reports pertaining to soft services
Coordination with other key managers within the Client office and achieve customer satisfaction.
Drive the account plan to deliver high quality results which exceed the client’s expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.
Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators.
Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers and gains their trust and respect
Builds and Manages High Performing Teams
- Be accessible for escalation of all FM related issues
- Oversee the Helpdesk Service request of Customers are attended.
- Provide management advice to Helpdesk operators for escalated issues
- Ensure immediate response to Priority Calls
- Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled
- Oversee the Mailroom process and action escalations to the user satisfaction levels.
- Provide management advice to mail room executives for escalated issues
- Visitor Management
- Ensure visitors are promptly attended Front office managed well
- Take rounds of the front office and lobby to ensure high standards of house