Job description:
CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.
As an Associate Process Manager, you will be a part of the Work Flow Management team, which is responsible for coordinating the flow of work coming into the editing department, working with the client servicing team to meet customer requirements and being the first point of contact for editors working across the globe.
Job responsibilities:
- Collaborate with editing, client servicing, and customer care teams to understand and deliver on client requirements
- Coordinate and respond to queries from in-house and freelance editors globally in a timely and professional manner
- Maintain in-depth knowledge of all company processes to ensure effective execution
- Build and nurture strong relationships with editors by fostering a positive and professional environment
Qualifications and prerequisites:
- 6 months to 1 year of experience in a client servicing or customer-facing role
- Excellent organizational and time management skills with the ability to multitask and prioritize effectively
- Strong analytical skills to identify inefficiencies and drive process improvements
- Proficiency in Microsoft Word and Excel is an added advantage
- Ability to maintain a positive and composed attitude while handling high-pressure situations
Application process:
Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, there will be an assignment followed by an interview round.
- Equal Opportunity
Our hiring practices reflect our commitment to providing equal opportunities and creating an workplace where everyone can th