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Enterprise Services Provisioning, Testing, and Migration Engineer
Location:Pune
Experience Level:4-6 years
Customer-Facing Role:Global Clients/Customers
Role Overview:
The Enterprise Services Provisioning, Testing, and Migration Engineer will be responsible for provisioning, configuring, and troubleshooting access network services for enterprise customers. The role demands a strong technical foundation in Carrier Ethernet, IP routing, and switching, alongside the ability to manage escalations and support field engineers. This is a hands-on role requiring adherence to agile delivery processes, stakeholder communication, and the flexibility to work in secure environments or shifts.
Key Responsibilities:
Provisioning:
- Provision and configure access networks manually and through automation tools.
- Identify and resolve network provisioning failures, determining root causes and recommending corrective actions.
- Support field engineers remotely for commissioning new services.
- Optimize provisioning processes for agile and timely delivery.
- Manage escalations within the team and ensure clear communication with stakeholders.
Testing and Migration:
- Perform throughput and performance testing using tools like Wireshark and Geoprove.
- Troubleshoot enterprise voice provisioning issues, including SIP PRI.
- Conduct network validations and assist in migrations with mínimal service interruptions.
Collaboration:
- Engage with global customers, providing regular updates on provisioning and testing.
- Work closely with cross-functional teams to deliver end-to-end enterprise network solutions.
- Ensure compliance with workplace health and safety (WHS) policies.
Additional Requireme
📌 Sr Customer Service Executive (Pune)
🏢 Tata Communications
📍 Pune
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