Job Title: Customer Service Representative - Business Development Executive
Location: Kalyani Nagar, Pune (Full-time, On-site)
About the Role
We are looking for a confident Customer Service Representative - Business Development Executive to join our team at Market Disc, Pune. This role is ideal for professionals with experience in customer service, client handling, or support roles who want to grow into business development and sales within the IT industry.
You will work on managing client communication, nurturing leads, supporting sales activities, and contributing directly to business growth while maintaining excellent customer experience.
Key Responsibilities
Customer Service & Client Engagement:
Understand client requirements and provide accurate information about company services
Ensure timely follow-ups and maintain solid relationships with prospects and existing clients
Resolve basic client queries and coordinate with internal teams for smooth service delivery
Maintain accurate records of client interactions and updates in CRM
Business Development & Sales Support:
Assist in lead generation and qualification of potential clients
Support the sales team in scheduling meetings, demos, and follow-ups
Identify opportunities to upsell or cross-sell services to existing clients
Participate in sales and marketing activities to promote company services
Work closely with the senior business development team on outreach strategies and campaigns
What We’re Looking For
Experience in customer service, client support, inside sales, or a similar role
Strong communication and interpersonal skills
Client-focused mindset with an interest in sales and business growth
Ability to handle multiple conversations and follow-ups professionally
Basic knowledge of CRM tools and sales processes (training will be provided)
Proactive, organized, and comfortable working in a fast-paced environment
Bachelor’s degree in Business, Marketing, IT, or a related field (preferr