Job Summary

Key Responsibilities
- Coordinate and schedule service requests with field engineers.
- Assign service tickets and track their progress until closure.
- Communicate with customers regarding service updates and timelines.
- Maintain service logs, reports, and documentation.
- Follow up with engineers and customers to ensure timely completion of tasks.
- Prepare daily, weekly, and monthly service reports.
- Coordinate spare parts requirements with vendors and internal teams.
- Handle customer complaints and escalate issues when required.
- Ensure compliance with company service standards and processes.
- Update CRM systems and maintain accurate records.

Required Skills:
- Good communication and interpersonal skills.
- Robust coordination and follow-up abilities.
- Ability to handle multiple tasks and prioritize work.
- Basic knowledge of CRM tools such as Zoho CRM is preferred.
- Problem-solving and customer service orientation.

Pay: Up to ₹18,000.00 per month

Benefits:
- Paid sick time

Work Location: In person

📌 Service Coordinator (Okhla)
🏢 IT HOC Technologies
📍 Okhla