Hiring: Process Trainer | International BPO

Location: Kanpur

Shift: Night shift

Requirements:
Minimum 1 year of experience as a Process Trainer in an International BPO
Experience in Voice Process preferred
Excellent communication and presentation skills

Experience in Training Need Analysis (TNA) and Content Development
Ability to work closely with Operations and Quality teams
Key Responsibilities:
- Conduct New Hire Training and Refresher Sessions
- Deliver Process, Product, Soft Skills, and Communication Training
- Monitor trainee performance and provide coaching
- Prepare and maintain training reports and MIS
- Conduct assessments and mock calls
- Drive training effectiveness and batch performance
- Collaborate with QA and Operations for continuous improvement
- Qualification: Graduate in any discipline

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
- Commuter assistance
- Paid sick time

Experience:
- trainer: 1 year (required)

Language:
- English (required)

Shift availability:
- Night Shift (required)

Work Location: In person

📌 Process Trainer (Tilak Nagar)
🏢 Connexpark InfoSolutions
📍 Tilak Nagar