Job Description: Key Account Manager

Department: Sales / Client Servicing Location: [City / Hybrid / Remote] Employment Type: Full-Time Experience Level: 3-6 years Reports To: Head of Sales / Business Head

About the Role

We are looking for a proactive and relationship-driven Key Account Manager (KAM) to own and grow our relationships with high-value clients. You will act as the primary point of contact for key accounts, ensuring client satisfaction, identifying growth opportunities, and working cross-functionally to deliver value. This role is critical to retaining and expanding our most key client relationships.

Key Responsibilities
- Serve as the main point of contact for a portfolio of key/strategic accounts, building long-term, trust-based relationships.
- Understand client business goals and proactively align our offerings/solutions to meet their needs.
- Own account growth — identify upsell and cross-sell opportunities to grow revenue from existing accounts.
- Prepare and present periodic business reviews (QBRs) with performance data, insights, and recommendations.




- Coordinate with internal teams (operations, finance, marketing, delivery) to ensure timely and quality execution of client deliverables.
- Track account health, renewal timelines, and contract terms; proactively manage renewals to reduce churn.
- Resolve client escalations quickly and effectively, coordinating with relevant internal stakeholders.
- Maintain accurate records of client interactions, pipeline, and account status in CRM.
- Negotiate contracts, pricing, and terms in coordination with leadership.
- Stay updated on industry trends and competitor activity to advise clients strategically.

Required Skills & Qualifications
- Bachelor's degree in Business, Marketing, or a related field (MBA preferred but not mandatory).
- 3-6 years of experience in key account management, client servicing, or B2B sales.
- Strong communication, negotiation, and presentation skills.
- Proven track re

📌 Key Account Manager (Tambaram)
🏢 GLDIGI Solution
📍 Tambaram