Work From Office

What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement

What You’ll Be Doing:
- Troubleshooting all information technology issues, including software, hardware, and networking
- Provision, deprovision, and audit access rights for all company resources
- Assist in the management of Active Directory information, ensuring accuracy and regular updates
- Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
- Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
- Follows up with end-users to ensure that inquiries are resolved within established SLAs
- Logs and tracks inquiries using a ticketing system while maintaining history records
- Documents and maintains workflows utilized in successful issue resolution
- Identifies, evaluates,



and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
- Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
- May provide leadership and work guidance to less experienced personnel
- Mainly Tier 1, partly Tier 2 Support Level
- Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

We expect you to have:
- Experience of networking fundamentals, mainly TCP/IP
- Windows and Mac OS hardware/software experience
- Microsoft Office knowledge, very knowledgeable with Excel in particular
- Active Directory management experience plus but not required.
- Virtual Machine deployment and management
- Wireless technologies and protocols know-how desirable
- VPN technologies (IPsec and SSL)
- Relevant technical certification is highly desirabl

📌 IT Helpdesk Technician (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar