Summary:
- Location: Hyderabad, India
- #LI-Hybrid

About the Role:
Key Responsibilities
- Provide user support, incident management, and issue escalation, coordinating with Novartis IT teams and third-party providers for timely resolution.
- Manage user community communications — proactive notifications on platform issues, maintenance, and scheduled downtimes.
- Own user training, onboarding, and offboarding coordination.
- Perform system monitoring, storage hygiene, and vulnerability management, coordinating remediation with relevant teams.
- Test key functionalities after upgrades and patches, in collaboration with Novartis IT or third-party providers.
- Collaborate with the BR Compute Management Team for direction, alignment, and prioritization of activities.
- Deliver regular usage reports and status updates to the BR Compute Management Team.
- Maintain and extend user documentation, training materials, internal SOPs, and best-practice guidance.

Platform-Specific Responsibilities (Across HPC, Scientific Software & AI/ML Compute)




- Support the day-to-day operations of the on-premise HPC platform — contributing to scheduler policies, capacity planning, upgrades, and patching validation, and acting as an escalation point for cluster, interconnect, file system, and scheduler-related matters in coordination with infrastructure and vendor teams.
- Administer the SBGrid software suite — coordinating updates, licensing, and issue resolution with the SBGrid consortium, and supporting SBGrid-based workflows within HPC pipelines.
- Operate specialized on-premise scientific platforms such as the Schrödinger Platform, CryoSPARC Platform, and NICE DCV remote visualization — covering licensing, upgrades, HPC/GPU/storage integration, user enablement, and vendor coordination.
- Administer and operate the NVIDIA DGX setting supporting BR AI/ML workloads — managing the DGX scheduler, GPU quotas, drivers, CUDA stacks, containers, and AI/ML frameworks.
- Coordinate DGX upgrade

📌 Senior Operations Manager (Hyderabad)
🏢 Novartis
📍 Hyderabad