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About the Team:The Service Operations Site Reliability Engineering team is part of the Network Operations Center (NOC) organization and sits within the Cloud Infrastructure Engineering (CIE) division. The team is responsible for delivering highly available SaaS infrastructure, operational tooling, observability solutions, and automation capabilities that support Service Operations and Cloud Infrastructure teams. Working closely with R&D; and Infrastructure stakeholders across India and the United States, the team focuses on improving operational excellence through automation, standardized onboarding, actionable monitoring, and continuous reduction of operational toil.
Essential Job Responsibilities:
- Lead, coach, mentor, and develop a team of Site Reliability and Infrastructure Engineers based in India.
- Remain technically hands-on by reviewing designs, guiding implementation efforts, troubleshooting complex issues,



and contributing to technical solutions when required.
- Own team delivery across infrastructure management, observability, service onboarding, alerting, automation, and operational readiness initiatives.
- Drive observability strategy across metrics, logs, traces, synthetic monitoring, health checks, dashboards, and actionable alerting frameworks.
- Manage provisioning and lifecycle management of physical and virtual Linux systems using tools such as Puppet, Ansible, Terraform, and related automation platforms.
- Partner with engineering teams operating within SaaS, hybrid cloud, Kubernetes, and Amazon EKS environments to ensure complete monitoring and operational coverage.
- Identify, measure, and reduce operational toil through automation, self-service capabilities, documentation, and scalable operational processes.
- Lead Agile delivery practices including sprint planning, backlog prioritization, stakeholder communication, a

📌 Engineering Manager, Site Reliability Engineering (Chennai)
🏢 Athenahealth
📍 Chennai