Key Responsibilities
- Welcome clients and visitors with a warm, professional attitude.
- Schedule, reschedule and manage appointments using the studio booking system.
- Explain studio services, memberships and pricing to prospective clients.
- Conduct studio tours for walk-in clients.
- Follow up with enquiries and trial clients to convert them into memberships.
- Achieve monthly sales and membership targets.
- Maintain accurate client records and update the CRM/database.
- Process memberships, payments, invoices and receipts.
- Handle daily cash and card transactions.
- Coordinate class schedules with instructors.
- Ensure the reception and waiting area remain clean, organised and welcoming.
- Assist in organising workshops, events and promotional activities.
- Manage inventory of retail products, beverages and studio supplies.
- Support social media by capturing basic photos/videos when required.
- Address client concerns professionally and escalate issues when necessary.
- Prepare daily reports on enquiries,
bookings, memberships and revenue.
Preferred Qualifications
- Graduate in any discipline.
- 1-3 years of experience in reception, hospitality, customer service or sales.
- Excellent communication skills in English, Hindi and Punjabi.
- Strong interpersonal and customer service skills.
- Comfortable using computers, Microsoft Office, Google Workspace and booking software.
- Sales-oriented with confidence in speaking to prospective clients.
- Professional appearance and positive attitude.
- Ability to work weekends and flexible shifts.
What We Offer
- Competitive fixed salary.
- Attractive incentives on membership sales.
- Skilled growth opportunities.
- Friendly and supportive work environment.
- Training in Pilates studio operations.