L2 E-commerce Production Support Engineer (4-6 Years)

Location:Hyderabad / Ahmedabad

Timings:Shift wise( Morning Shift (3.30am to 12.30pm) /Afternoon Shift (12.30pm to 9.30pm))

Job Summary

Key Responsibilities- Investigate and resolve production incidents within SLA timelines.
- Drive and coordinate Major Incident calls with technical teams.
- Monitor batch jobs, APIs, and critical business processes.
- Support production deployments and post-release validation.
- Create and maintain support documentation and runbooks.
- Participate in on-call support and incident management activities.
- Provide regular operational reports and status updates.

Mandatory Skills

Production Support- 4-6 years of Application/Production Support experience.
- Solid Incident Management and Major Incident handling experience.




- Application monitoring and alert management.
- Log analysis and troubleshooting skills.
- Experience working in 24x7 support environments.

Technical Skills- Basic understanding of Java,.NET, or similar technologies.
- Basic understanding of MongoDB, Spanner, or similar databases.
- Knowledge of REST APIs and web services.
- Experience with monitoring tools such as Datadog and Grafana.
- Familiarity with Google Cloud Platform (GCP).

Domain SkillsPreferred Qualification- Bachelor's Degree in Computer Science, Information Technology, or related field.

Key Technologies- Datadog, Grafana, GCP, Incident Management, Monitoring

📌 Support Engineer (Ahmedabad)
🏢 TechBlocks
📍 Ahmedabad