Windows Server Engineer L2 (Noc, Soc, GSD, RDMS)

Profile of the position:
Hands-on experience with Windows servers, virtualization, server hardware, networking basics and involves both server performance/availability assessment and user support tasks. Windows administrators leverage their expertise with Windows operating system and server administration to deploy servers, support day-to-day system performance, troubleshoot system specific issues by performing log analysis and maintain server health by proactive analysis.

Duties and Responsibilities
- Excellent Technical Skills on Active Directory and O365 Administration
- Knowledge in SCCM Administration
- Providing advanced support to NOC/ SOC/ GSD/ RDMS and assist Level 3 engineers in managing and implementing the processes.
- Acknowledge the ticket in your queue
- For Server Management, Perform the RCA and work towards resolution.
- Take care of respective escalation like server/network, security analysis,



pure voice support for pure desktop releated issues and managing desktop by doing actual trouble shooting based on landesk tool
- Escalate to next level for complaints if not solved at his or her Level within 1 hr.
- Update case notes with your findings and close the ticket.
- Abide by all terms of Letter of Undertaking and follow the same.

Knowledge, Skills & Competencies:
Hands on experience including but not limited to:
- Microsoft Windows Server 2003-2016 operating systems.
- Administration of Windows Operating System components (IIS, DNS, DHCP, AD, Hyper-V, etc.)
- O365 administration.
- SCCM administration.
- VMware administration.
- WSUS administration.
- Administration of Hardware and Firmware exposure to physical system environments.
- Analytical skills to accurately identify the root cause.
- Experience of working with customers through direct interaction during support and change management activities.
- Excellent verbal and written communication skills.
- Effective team player as well as ability

📌 Windows Server Administrator (Kolkata)
🏢 Allied Digital Services
📍 Kolkata