Job Summary:
Roles & Responsibilities:
1. Provide Level 2/Level 3 technical support for hardware, software, network, and system issues.
2. Install, configure, and maintain desktops, laptops, servers, and peripheral devices.
3. Manage Active Directory, Microsoft 365, user accounts, and access permissions.
4. Monitor and troubleshoot network, server, and cloud infrastructure.
5. Perform system updates, patch management, backups, and disaster recovery activities.
6. Ensure endpoint security and compliance with IT policies.
7. Maintain IT documentation, asset inventory, and support records.
8.Collaborate with internal teams and vendors to resolve technical issues.
9. Mentor junior support engineers and participate in IT infrastructure projects.

Required Skills:
1.



Solid knowledge of Windows Server, Windows 10/11, Active Directory, Microsoft 365, and Azure AD.
2. Experience with networking concepts, VPNs, firewalls, DNS, DHCP, and TCP/IP.
3. Hands-on experience with virtualization (VMware/Hyper-V) and endpoint management tools.
4. Proficiency in troubleshooting hardware, software, and infrastructure issues.
5. Knowledge of IT security, backup solutions, and patch management.
6. Familiarity with ITSM/ticketing tools (ServiceNow, Jira, ManageEngine, etc.).

Pay: Up to ₹500,000.00 per year

Work Location: In person

📌 Senior IT Support Engineer (Pune)
🏢 ComUnus Technologies
📍 Pune