Urgent Requirement in I Growh Services LLP for First Level Support In Thane Location

Min 6 months experience in operations

Ready to work in rotational shifts & rotational weekly off

Salary based on last drawn

Job Location: Thane

Travel boundaries: Thane, Mulund, Bhandup, Airoli

Drop will be provided after 11.30PM

Duties will include, but are not limited to:
Ticket Management:
- Oversee the Jira Service Desk ticketing system, ensuring that all incoming

requests and tasks are documented, categorized, and prioritized.
- Act as the first point of contact for all operational tickets and help resolve issues.
- If the SLA time has passed, escalate the ticket to the operations team for timely

resolution.
- Work cross-functionally with departments (CRM, CS, VIP, Affiliate, Payment) to

handle internal requests related to website changes/improvements, translations,

Process Implementation & Support:
- Ensure that operational strategies are respected, along with processes from all

departments, across various platforms and tools.
- Help departments with operational processes,



assisting with internal tools like

CMS, back office platforms, aggregators, and any other tools in use by the

organization.

Escalation Management:
- Prioritize tasks based on urgency, and escalate more complex issues to

management or operation team, who will then escalate to relevant teams or

third-party as needed.
- Facilitate communication between internal teams and external partners when

required to ensure timely resolution of issues.

Tool Support & Training:
- Participate in the ongoing training related to different tools (back-office

platforms, CMS, CIO systems, etc.), and provide operational support to teams

when using these tools.
- Be knowledgeable across various platforms to troubleshoot issues effectively

and guide teams in making necessary updates or improvements.

Cross-Departmental Collaboration:
- Coordinate with different teams to understand their requirements, and ensure

📌 First Level Support (Thane)
🏢 I Growh Services
📍 Thane