Explore your next opportunity at a Fortune Global 500 organization. Envision creative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary
- Key Responsibilities

Act as a liaison between Associates and Supervisors

Review/reject request which are for creating/modifying bid as per set guidelines of IAS

Correct categorization of bids and assigning bids to associates after reviewing the request

Shares skill and knowledge with associates while addressing questions regarding the systems and work

Stays current on service features and system enhancements through formal and informal training

Empowered to take ownership of associate inquiries and concerns and to follow through on resolutions to ensure complete external and internal customer satisfaction





Prioritize the workflow to meet the deadlines of the department

Communicates to Supervisor any issues or problems that need escalation or management attention

Identifies and implements changes and process improvements to maximize efficiency, decrease errors and reduce costs within the department

Reviews status and quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place

Reviews processes to ensure efficiencies are maximized within the department

Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audit
- Skills set required

Must have effective and professional communication skills to work with internal and external customers

Must be a team builder who facilitates co-operation

Ability to work independently, make sound judgments, without supervision based

📌 Team Leader (Pune)
🏢 UPS
📍 Pune