Designation
- Benefits Operations Manager (BOM)

Key Expectations
- Own and manage overall operational performance for assigned client(s).
- Responsible and accountable to assist and meet Operations SLA for the client.
- Responsible to do auditing for ongoing process on the client.
- Responsible to lead and drive client facing mails and project on time within threshold with timely updates to stakeholder.
- Consistently meet or exceed contractual performance standards and SLAs.
- Ensure on time, high quality delivery of all ongoing work to plan sponsors and participants.
- Drive operational efficiency through process improvements and effective resource planning.
- Build strong client relationships and act as a trusted point of contact for clients and partners.
- Lead, coach, and develop team members to build a high performing operations team.

Required Skills:
- Robust domain expertise in the US Benefits and Benefits Administration.
- Proven ability to manage SLAs, operational metrics, and client performance measures.




- Strong stakeholder management and client communication skills.
- Ability to lead teams, manage workloads, and drive capability building.

Role Description

The Benefits Operations Manager (BOM)is accountable for managing operational performance for assigned client(s), ensuring that contractual performance standards and defined operational measures are consistently met or exceeded. The role is responsible for ensuring all ongoing work is delivered on time and with high quality to plan sponsors and plan participants.

The incumbent leads and manages BOA workloads, including work allocation, SLA tracking, SOP review, and approval, identifying training and cross training opportunities, and driving transitions to Shared Services where applicable. The role also partners closely with technology teams to ensure timely project completion, quality testing, and overall project signoff.

In addition, the BOM drives continuous improvement through process optimizat

📌 Benefits Operation Manager (Chennai)
🏢 Alight
📍 Chennai