Imagine yourself
- Growing your expertise and expanding your skillset with every project.
- Thriving in a supportive team environment that inspires you to strive for excellence.
- Contributing to a brighter, more sustainable future.
As part of our team and the broader Veralto network, you’ll be part of a unique work setting where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.
We offer:
- Best in industry vacation quota
- Hybrid working
- Professional onboarding and training options
- Powerful team looking forward to working with you
- Career coaching and development opportunities
- Health and wellness benefits
In this role, a typical day will look like:
- Works closely with Service operations team for scheduling the field service engineer (FSE) visits
- Ensure the response TAT and resolution TATs targets are achieved
- Ensure 100% contracts coverage in the territory and on time submission of Service reports
- Develop good relationships with customers to enhance the customer satisfaction levels (95% CSAT score)
- Cross team co-ordination exchange of spares and contracts leads with Service Sales team.
- Discipline on CRM packages of Service Max and SFDC
- Publish Zonal DM boards on service operation and conduct daily stand-up calls with FSE
The essential requirements of the job include:
- 10-12 years’ experience with a degree in Electronics/Instrumentation preferably having worked on Hach / similar products
- Willingness to relocate across India basis job / company priorities
- Willingness to travel (~70% travel time within the zone)
- Teamwork and ability to work across cultures, locations, and business teams
- Expertise in MS office. Exposure to Copilot AI tool would be added advantage
- Proactive and action-oriented with an eye for detail
- Self-motivated with a
📌 Zonal Service Manager (Kolkata)
🏢 Hach
📍 Kolkata