CoE Manager (Import/Export)

Job Purpose

As the CoE Manager (Import/Export), you will drive operational excellence and service standardization within the Global Service Center (GSC) by leveraging deep expertise in Ocean Freight and GSC service offerings. This role fosters collaboration between Global Product teams and GSC delivery units to ensure process alignment, automation and scalability. The position requires robust business acumen to enhance operational efficiency, customer satisfaction and compliance with DGF Service Standards and GTOM governance.

Global Service Center CoE Manager - Import/Export | Process Excellence Lead - Ocean Freight | Service Standardization Manager

Key Responsibilities

Service Standardization & Process Governance
- Develop and maintain GSC-level SOPs aligned with the GSC framework and L4 standards.
- Ensure strict adherence to L4 processes across all services, incorporating system or process
- Standardize all appendices related to GSC processes for improved clarity and compliance.




- Define the scope of GSC service offerings to align with customer requirements and strategic objectives.

GTOM Roll-Out & Operational Alignment
- Collaborate with Global and Delivery teams to streamline Transportation Management processes by eliminating unnecessary steps for enhanced efficiency.
- Lead GTOM transactional services roll-out at the service group level, ensuring alignment with governance principles and operational readiness.
- Investigate process deviations, benchmark against global standards and drive harmonization.

Automation & Continuous Improvement
- Implement automation initiatives to reduce manual interventions and improve efficiency.
- Support GSConnect workflow interface enhancements to optimize collaboration and execution speed.
- Identify and implement scalability opportunities within service offerings to enable cost efficiency and growth.

Performance Management & Staffing
- Ensure complete, accurate and timely service coverage re

📌 Coe Manager (Mumbai)
🏢 Dhl
📍 Mumbai