Summary:
Purpose of this Role:
- Novartis’ Biomedical Research Data and Digital Operations group is establishing a strong presence in India, and we are seeking proactive and versatile professional in the role of IT Operations Manager
- As an “IT Operations Manager” within the BR Data & Digital Operations team, you will be responsible for leading and managing complex, globally deployed, high-impact software solutions. This role is accountable for end-to-end software operations, including providing an operational perspective, overseeing user support, maintaining secure and secure systems, and driving continuous improvements in product value and operational excellence.
- You will ensure alignment with enterprise architecture, security, compliance, and governance standards while collaborating closely with external vendors, internal technology partners, and key business stakeholders. The role requires a strong focus on delivering measurable business value quickly and effectively through reliable, scalable, and well-managed digital solutions.
- Location: Hyderabad, India
- #LI-Hybrid





About the Role:
Roles and Responsibilities:
- Oversee incident and problem management, including incident detection, troubleshooting, root cause analysis, resolution tracking, and prevention of recurring issues.
- Manage releases, patches, upgrades, vendor-driven changes, and rollouts while ensuring mínimal business disruption and operational readiness.
- Ensure adherence to global information security, quality, compliance, governance, and audit-readiness standards across all products and services.
- Coordinate with infrastructure, platform, environment, backup, and disaster recovery teams to ensure operational resilience and business continuity.
- Provide end-user support, communication, onboarding, training, functional guidance, and support for user acceptance testing activities.
- Maintain and continuously improve knowledge bases, operational documentation, support materials, and readines

📌 Sr. Operations Manager (Hyderabad)
🏢 Novartis
📍 Hyderabad