Job Title: Essbase Techno Functional Lead / Manager
Job location: Bangalore / Chennai
Position ID: J0726-1498
Work Type: Hybrid
Employment Type: Full Time / Permanent
Qualification: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

The role serves as the primary interface between business stakeholders and delivery teams, ensuring service excellence, operational stability, continuous improvement, and customer satisfaction.

Key Responsibilities

1. Service Delivery & Operations
. Act as the primary point of contact for business stakeholders and operational teams.
. Lead Incident, Problem, Change, Release, Request, and Knowledge Management activities in accordance with ITIL best practices.
. Drive operational governance through regular service reviews, KPI reporting, risk management, and continual service improvement initiatives.
. Ensure high service availability, performance, and customer satisfaction.
. Coordinate with technical, functional, infrastructure, and business teams to resolve complex production issues.
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Manage service transitions, release planning, and production deployments.

2. Team Leadership
. Lead, mentor, and develop a support and delivery team of 10 or more members.
. Manage resource planning, workload allocation, capacity planning, and team performance.
. Foster a culture of accountability, collaboration, continuous improvement, and knowledge sharing.
. Support hiring, coaching, performance management, and career development of team members.

3. Stakeholder & Business Management
. Build robust relationships with finance users, business stakeholders, and client leadership.
. Understand business requirements and translate them into effective functional and technical solutions.
. Conduct regular service reviews and present operational performance, risks, and improvement plans.
. Support business users during budgeting, forecasting, and financial reporting cycles.

Oracle Essbase Technical & Functional Responsibili

📌 Essbase Techno Functional Lead (Bengaluru)
🏢 CGI
📍 Bengaluru