Remote

What We Offer:
- Canteen Subsidy
- Night Shift allowance as per the process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Internal movement through IJP

The Role:
Support Engineers are responsible for providing advanced frontline support to Client admins, clients, and partners, solving complex technical challenges, and contributing to continuous improvement initiatives across our global support team. Working with the Client SaaS platform, you will be providing world-class product support to clients and partners in a quick-paced environment. By problem-solving technical issues and completing root cause analysis, you will play a key role in implementing improvement initiatives for our broader organisation. This is a unique opportunity to collaborate with cross-functional teams (including Professional Services and Product & Engineering) to relentlessly drive the enhancement of our world-class customer experience management platform.
- Deliver first-class support across our global customer base and exceed our customers’ expectations.




- Collaborate cross-functionally with internal teams (e.g. Managed Services, Product, Engineering), providing key product insights and development opportunities.
- Provide timely expert advice and speedy resolutions to support cases and resolve escalated cases from first-level support.
- Own the investigation and resolution of complex cases while escalating cases to the next tier of our support organisation, as needed.
- Contribute to process improvement initiatives in the support organisation.
- Create and refine knowledge base articles.
- Collaborate closely with the other global support regions - North and South America, Europe, Australia, and Asia.
- Provide feedback to your peers, helping them to grow and develop while also contributing your creative ideas to the leadership team.
- Support high-severity incidents as part of our incident management and response team, including being part of a rotating on-call

📌 Support Engineer (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar