Work From Office

What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement

We You’ll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and current or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.




- Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.

We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Excellent oral and written communication skills; An unerring attention to detail
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order

Job Title
- Customer Experience Specialist

Department
- Operations

Reports to
- Team Lead

Pay Grade
- CTC - 25k to 35k

Location
- Gandhinagar

Job Type
- Full Time - WFO

Schedule & Shift
- Rotational shifts

📌 Customer Experience Specialist (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar