Role Overview

The Fulfilment Team Lead owns end-to-end field operations and inventory management for the region. This is a critical, centrally-managing role responsible for fulfilment accuracy, inventory integrity, operational efficiency and scalability — building, optimizing and solving operational challenges in real time, while leading a distributed team of Field Officers (FOs).

Key Roles & Responsibilities
- Patient Onboarding & Offboarding: Ensure timely and accurate onboarding of current patients onto the Vigo service, and smooth, complete offboarding at service closure.
- Device Collection & Maintenance: Track, collect and maintain all devices issued to Field Officers — ensuring 100% availability, functional condition and timely retrieval on exit/reassignment.
- Cash Collection & Submission: Ensure cash collection stays to exception and making sure the filed governance is optimal. cash collection stays to exception and making sure the field governance is optimal
- Inventory Management: Maintain inventory accuracy for consumables/kits through audits,



reconciliation and demand forecasting.
- Team Leadership, Training & Attrition Management: Recruit, train and roster; drive a high-performance, accountable team culture and actively manage FO attrition.
- Problem Solving: Resolve operational issues quickly — missed/delayed visits, device or cash discrepancies — taking full ownership of cross-functional challenges.
- Cross-Functional Collaboration: Coordinate proactively with Sales, Tech, Support and Operations to ensure smooth execution and no service delays.
- Daily Reporting: Share an accurate daily service-delivery report (completed / pending / delayed visits) without fail, flagging any deviation from plan.
- Early Risk Escalation: Proactively flag manpower, device or execution risks and escalate immediately to enable corrective action before impact.

Key Skills & Experience Required
- High ownership mindset, execution-focused, and comfortable operating with ambig

📌 Fulfilment Team Lead (Hyderabad)
🏢 Vigocare Pvt .
📍 Hyderabad