Required Qualifications
- Experience: 3-5 years in technical support within an enterprise or MSP environment, with a strong focus on Azure infrastructure.
- Technical Skills:
- Solid experience with Azure services (VMs, storage, VNETs, NSGs, resource groups).
- Working knowledge of Azure AD troubleshooting (MFA, conditional access, SSPR, identity roles).
- Familiarity with Azure Monitor, Log Analytics, and alert response workflows.
- Basic understanding of Microsoft 365 (Exchange Online, Teams, SharePoint Online).
- Robust written and verbal communication skills.
- Experience working in ticketing systems with SLA accountability.
- Demonstrated teamwork, collaboration, and workload management ability.

Preferred Qualifications
- Azure certifications such as AZ‑900 or AZ‑104 (or actively pursuing).
- Experience using PowerShell for Azure or M365 automation.
- Familiarity with hybrid identity and Azure AD Connect.
- Understanding ITIL and ITSM frameworks.

Additional Information
- Must be able to work in a 24/7 environment with rotating shifts or on call responsibilities.




- Opportunities for growth through training, certifications, and hands-on project exposure.
- Participation in process improvement, operational excellence initiatives, and cross‑team collaboration.

LI-RB1

Requirements:
Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC) - a collaborative ecosystem featuring state-of-the-art hardware and software - WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global

📌 Level 2 Azure Support Engineer (Mumbai)
🏢 World Wide Technology Holding
📍 Mumbai